Brother is one of the most popular printer-manufacturing brands in the world. These devices offer excellent printing quality, speed, precision, and numerous user-friendly features. However, these devices are not entirely free from technical issues and turn offline.
Many users have recently reported finding Brother printer offline without any prior warning. This happens either automatically or after the printer enters into idle mode. This error can be quite annoying as it can stop all print jobs directed to the printer.
If you’re dealing with a Brother printer that goes offline all of a sudden, you need not worry. Thankfully, there are some simple tips to effectively troubleshoot this issue.
Why your Brother Printer Says Offline?
There can be various factors that can trigger your Brother printer to go offline. Some of these factors are as follows:
- The firewall of your antivirus software can often interfere with your printer and block it from functioning properly. This may make the Brother printer offline at times.
- Your Brother device can exhibit this error if you keep assigning it to a dynamic port using a dynamic IP address.
- Windows Operating System comes with a feature with which you can turn the printer offline. When you enable that option, the printer goes offline and the printing tasks get queued.
- Sometimes, a defective or outdated printer driver can be the root cause of this issue.
So, if you want to troubleshoot these printer problems and make your device online, keep reading.
What to do if you Find Brother Printer Offline on Windows 10?
If your Brother device goes offline all of a sudden, it can greatly impact your work. So, whenever you find out that your printer turns offline, you must act on it urgently.
However, before you start troubleshooting, make sure that you are logged in as an Administrator and the network connection is stable. Here’s what you must do in order to effectively deal with this connectivity problem:
Disable the Antivirus
As mentioned above, firewalls often interfere with the normal functions of your printer. They tend to detect false positives for various actions that have been previously verified and listed as harmless for the device.
To get rid of this issue, you can consider disabling the firewall or the antivirus software temporarily. You can either manually turn off the antivirus or use any of the applications available online.
After you turn off the firewall or the antivirus software, check if the printer is online and able to print the queued documents.
Turn Off SNMP
SNMP (Simple Network Management Protocol) is used in network management. Users have reported that this particular protocol is often responsible for turning Brother printers offline. You can eliminate this issue by disabling the SNMP. So, follow these steps to disable this protocol on your device:
At first, press the ‘Windows’ and ‘R’ tabs to launch the Run dialog box. Once you enter the dialog box, type ‘control’ and hit the Enter button. With this, you are going to enter into the Control Panel.
In the Control Panel, go to the ‘Hardware and Sound’ option and choose ‘View devices and printers’. Thereafter, find your printer from the list and right-click on it to select the ‘Properties’ option.
Now, find the port that you have connected your printer to. Tap on it and choose the ‘Configure Port’ option. When you get into the port configuration settings, locate the ‘SNMP Status Enabled’ option and uncheck the box present beside it.
Finally, save the changes you just made and exit. Check whether the issue still persists or not.
Clear All Print Jobs
According to some Windows 10 users, clearing out all the print jobs can enable your device to get out of printing queues and offline mode. Here’s what you need to do:
Repeat the first step of the previous solution. Now, after you enter the Control Panel, go to ‘Devices and Printers’ and look for your printer’s model. Thereafter, right-click on the Brother device and choose ‘See what’s printing’.
Now, in the new window that pops up on your screen, click on the ‘Printer’ option and select ‘Open as administrator’. After this, choose the ‘Clear all documents’ option and tap on ‘Yes’ to confirm the action.
In the end, close the window and check the printer’s status. If you still find the Brother printer offline on Windows 10, you can move to the next solutions.
Check the IP Address
It is important to make sure that your printer is not using a dynamic IP address. Once the lease of the IP address expires, your printer will switch to a different IP address. Consequently, there would be a mismatch of IP addresses between your printer and computer device.
Here’s how you can make sure that your printer and computer are using the same IP address:
Repeat steps 1 and 2 from the second solution on the list. Now, once you click on the ‘Printer Properties’ option, choose the ‘Ports’ tab. Next, carefully select a static IP address for your printer device.
After this, choose a suitable port for your printer and click on the ‘Configure Port’ option. Check and verify to make sure that the ports and the IP address of the printer are the same as that of your computer. Then save these changes. Now, check whether your Brother device is still offline or not.
Note: While selecting a port for your printer, avoid choosing the WSD port. This port usually triggers a wide range of issues in Brother devices.
Update the Printer Driver
Your Brother printer can face various issues if you keep on using an outdated printer driver, specifically on Windows 10. So, if your Brother printer says offline very frequently, you can try updating the driver. To update the Brother printer driver you can go through the following steps:
Repeat the first two steps in the second solution. Thereafter, right-click on your Brother device and choose the ‘Remove Device’ option. Now, press ‘Yes’ to confirm this.
After this, visit the official website of Brother and look for the availability of an updated version of the printer driver. Now, click on the ‘Full Driver and Software package’ and download it on your device.
Once the download is complete, carefully follow the on-screen instruction and install the updated version.
Reinstall the Driver
If none of the above solutions work to resolve the issue successfully, you need to reinstall the printer driver. For this, you need to uninstall the printer driver first. You can do this through the Device Manager on your computer.
Once the driver is uninstalled, you have to reinstall it from the official website of Brother.
Hopefully, after following the solutions discussed here, you will find your printer’s status as “Online” again.